Returns and Refunds
In case of purchase of products or services on MECUP ITALIA, the User has the right to withdraw from the contract without indicating the reasons, within 14 calendar days. The withdrawal period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated.
The User is also free to express his choice to withdraw from the contract in any other equivalent form.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to send back the goods and deliver them to the Owner and/or to the locations indicated in the request phase, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User, the costs of the goods will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense.
The User is responsible only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Refund method
The refund will be made as soon as the return arrives at our warehouse and the products have been checked.
Credit card: The credit institution (Paypal, Stripe or others) will issue refunds within 7 working days from when you receive our confirmation email. The time it takes to view the refund depends on the institution that issued the card. You can check your refund on your account online or by contacting your credit card company.
PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.
Bank transfer & Cash on delivery: our bank will process the refund within 7 working days from when you receive our confirmation email. You can check your refund in your account online or by contacting your bank.
Alternatively, you can choose a refund via shopping voucher, without expiry limits, for orders equal to and/or greater than the refunded amount
Limitations on the right of withdrawal
Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.
The User is asked to include a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:
goods made to measure or clearly personalized;
the supply of goods which are likely to deteriorate or expire rapidly;
the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and/or other types of personalization are not permitted.
Applicability of the withdrawal clauses
The clauses that concern the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his/her business and professional activity.
Warranty
The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of the law (pursuant to art. 132 Consumer Code, it is equal to two years) from the purchase provided that it is given notification within 2 months of their discovery.
To exercise the warranty right, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product.
The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:
if repair and replacement prove impossible or excessively expensive;
if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
if the replacement or repair previously carried out has caused significant inconvenience to the User.
The User is in any case required to return defective products.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated.
The User is also free to express his choice to withdraw from the contract in any other equivalent form.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to send back the goods and deliver them to the Owner and/or to the locations indicated in the request phase, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User, the costs of the goods will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense.
The User is responsible only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Refund method
The refund will be made as soon as the return arrives at our warehouse and the products have been checked.
Credit card: The credit institution (Paypal, Stripe or others) will issue refunds within 7 working days from when you receive our confirmation email. The time it takes to view the refund depends on the institution that issued the card. You can check your refund on your account online or by contacting your credit card company.
PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.
Bank transfer & Cash on delivery: our bank will process the refund within 7 working days from when you receive our confirmation email. You can check your refund in your account online or by contacting your bank.
Alternatively, you can choose a refund via shopping voucher, without expiry limits, for orders equal to and/or greater than the refunded amount
Limitations on the right of withdrawal
Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.
The User is asked to include a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:
goods made to measure or clearly personalized;
the supply of goods which are likely to deteriorate or expire rapidly;
the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and/or other types of personalization are not permitted.
Applicability of the withdrawal clauses
The clauses that concern the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his/her business and professional activity.
Warranty
The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of the law (pursuant to art. 132 Consumer Code, it is equal to two years) from the purchase provided that it is given notification within 2 months of their discovery.
To exercise the warranty right, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product.
The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:
if repair and replacement prove impossible or excessively expensive;
if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
if the replacement or repair previously carried out has caused significant inconvenience to the User.
The User is in any case required to return defective products.