Terms & Conditions
Users who use the Services offered by MECUP ITALIA declare that they know and accept these general contract conditions.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
INTRODUCTION
This document constitutes a legal agreement between you, as a User, and the company that manages MECUP ITALIA and regulates your use of the website and, in any case, the use of the services provided. “Legal Agreement” means that the terms of such agreement, once accepted by you, are binding on you.
For simplicity, “User,” “you,” “your,” and similar terms, whether singular or plural, refer to you, the User. “We”, “our” and similar terms refer to the company that owns and operates MECUP ITALIA. “MECUP ITALIA” refers to this site and/or application. “Agreement” refers to this document, as amended from time to time. The Contract is concluded in Italian. Other definitions can be found in the “Definitions” section at the bottom of this Agreement.
Acceptance of the Contract
In order to use MECUP ITALIA, you must carefully read and accept the Contract by clicking on the specific acceptance button. If you do not accept the Agreement you will not be able to use the Service.
Contents of MECUP ITALIA and prohibited use
The contents available on MECUP ITALIA are protected by copyright law and other international laws and treaties protecting intellectual property rights and, unless otherwise specified, their use is permitted to Users exclusively within the limits specified in this document. clause.
The Owner grants the User, for the entire duration of the Contract, a personal, non-transferable and non-exclusive license, for exclusive personal and never commercial purposes and limited to the device used by the User for the use of such contents.
Therefore, the User is expressly prohibited from copying and/or downloading and/or sharing (except within the limits illustrated below), modifying, publishing, transmitting, selling, sublicensing, processing, transferring/assigning to third parties or creating derivative works. in any way from the contents, including those of third parties, available on ESPREZ, nor allow third parties to do so through the User or his device, even without his knowledge.
Where expressly indicated on MECUP ITALIA, the User, for mere personal use, may be authorized to download and/or copy and/or share some contents made available on MECUP ITALIA, provided that he faithfully reports all copyright and other indications information provided by the Owner.
Content provided by third parties
The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on MECUP ITALIA. The Owner is not responsible for such contents and their accessibility.
User Provided Content
Users are responsible for their own and third-party content that they share on MECUP ITALIA, through their uploading, insertion of content or in any other way. Users indemnify the Owner from any liability in relation to the illicit dissemination of third party content or the use of MECUP ITALIA in ways contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to contents deemed offensive or illicit.
In particular, the Owner may suspend or interrupt the display of contents in the event that:
complaints are received from other Users;
receives a report of infringement of intellectual property rights;
believes it is necessary to do so in anticipation of, or as a result of, legal action;
such action is requested by public authorities; or
believes that such content, remaining accessible through ESPREZ, could put Users, third parties, the availability of the Service and/or the Owner himself at risk.
Rights to content provided by Users
The only rights granted to the Owner in relation to the contents provided by Users are those necessary for the operation and maintenance of MECUP ITALIA.
Unless otherwise established, by sending, publishing or viewing content on or through MECUP ITALIA, the User grants the Owner and other Users a license without territorial limits, non-exclusive, free of charge and with the right to sublicense, to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any media or distribution method now available or later developed.
Services provided by third parties
Users can use services or contents included in MECUP ITALIA provided by third parties, but must first have read the terms and conditions of such third parties and accepted them. Under no circumstances can the Owner be held responsible in relation to the correct functioning or availability, or both, of services provided by third parties.
Use not permitted
The Service must be used in accordance with the Terms.
Users cannot:
reverse engineer, decompile, disassemble, modify or create derivative works based on MECUP ITALIA or any portion thereof;
circumvent the IT systems used by MECUP ITALIA or its licensors to protect the content accessible through it;
copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by MECUP ITALIA;
use any robot, spider, search and/or site retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of MECUP ITALIA or its contents;
rent, license or sublicense MECUP ITALIA;
defame, abuse, harass, threaten, threaten or otherwise violate the rights of others;
disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
illicitly take possession of the account used by another User;
register or use the Service in order to approach Users to promote, sell or advertise in any way products or services of any kind through MECUP ITALIA;
use MECUP ITALIA in any other improper way that violates the Terms.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
CONDITIONS OF SALE
Purchase procedure
Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance of the Owner.
The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the Owner will refund the price and shipping costs incurred by the User.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
PAYMENTS
ESPREZ uses third-party tools for payment processing and does not in any way come into contact with payment data – such as credit card data – provided.
Any costs for managing unacceptable User payments will be charged to the User.
1 The products offered for sale by MECUP ITALIA are solely those present on the MECUPITALIA .IT website at the time the Order is placed, as described in the relevant information sheets.
2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example. by color and size (also based on the browser and monitor used to access the Site and view the images).
3 To place an Order, the Customer must complete the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also request MECUP ITALIA, where desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.
4 The correct receipt of the Order is confirmed by MECUP ITALIA by means of a response via e-mail, sent to the e-mail address communicated by the Customer.
This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the Customer can verify the same and possibly communicate the necessary corrections of incorrect data without delay.
The following forms of payment are accepted by MECUP ITALIA:
Credit card
When purchasing, customers enter their credit card details into a secure electronic banking system, powered by Stripe.
It is possible to make purchases via Visa, Mastercard, American Express, Apple Pay
All orders will be processed 48 hours after payment, so that the service provided by Stripe can proceed with the verification of payment and card ownership to avoid unauthorized, fraudulent or purchases that do not respond to Stripe's anti-fraud systems.
Please visit https://stripe.com/it/legal for more information.
Credit card security
All transactions are processed via a secure server directly on the suppliers' servers, guaranteeing MECUP ITALIA customers maximum data protection.
MECUP ITALIA Customer Service operators are in no way authorized to request or accept credit card numbers and/or validity details of the same.
In order to guarantee greater protection on purchases made in e-commerce, MECUP ITALIA recommends its customers to join the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which they can make their purchases in complete safety.
For more information please visit www.visa.com or www.mastercard.com
Credit card charges
If existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase even if you pre-order although such items will ship later in the season.
Bank transfer
By choosing payment via bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the MECUP ITALIA bank details, following which the goods are set aside awaiting the arrival of the bank transfer on the account.
The customer is required to send a copy of the payment via email within 48 hours of receiving the order confirmation.
If within this period MECUP ITALIA does not receive a copy of the payment, it will cancel the order.
We will ship the order when the transfer has reached our bank account and as soon as the goods are available in our warehouse.
(Service only for European Union countries)
Mark
In case of purchase with cash on delivery, it is advisable to correctly verify the shipping address with the relevant details of house number, postcode and any fractions in order to speed up delivery and avoid unpleasant storage in the warehouse. We also invite you to have the exact cash amount at the time of delivery of the overall total of your order, in order to complete the transaction quickly and efficiently.
The cost of the cash on delivery is equal to €5.00 of the total to be paid to the courier.
(Exclusive service only for Italian territory)
Paypal
By choosing the Paypal payment method the customer can pay directly via his Paypal account. MECUP ITALIA reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
New Customers
We would like to remind our new customers that MECUPITALIA .IT can ask their bank or Paypal to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in shipping the order. MECUP ITALIA reserves the right to ship the order only to the billing address.
Retention of title
Until full payment of the price of the products ordered, the products remain the property of the Owner or of the respective Owners and/or suppliers of the same.
Execution of the Order
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the product ordered. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
SHIPPING
The products purchased will be managed within 48 hours of the order date and will be produced at the time of the order. They will subsequently be delivered to the address indicated by the Customer in the Order within (24/48h) of the preparation of the order by our Suppliers or by MECUP ITALIA itself, at the cost specifically indicated on the Site before sending the Order. MECUP ITALIA reserves the right to accept or not accept deliveries requested outside Italian or European borders.
Being exclusively artisanal,
MECUP ITALIA undertakes that its suppliers undertake to ensure that production is quick and precise.
In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary.
The place of origin of the shipment depends on the registered office and/or warehouses of our suppliers at the time of the order.
With regards to deliveries requested in countries not belonging to the European Union, any import customs costs will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.
Delivery times indicated by
MECUP ITALIA must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.
MECUP ITALIA ships all over the world via UPS, BRT, DPD, TNT, GLS and SDA-EMS couriers based on the country of destination and the appointed supplier.
“In the event that the carrier has been chosen by you outside of those proposed during the purchase phase, the risk of damage and destruction of the Products is transferred to you already at the moment of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute must be raised directly by you against the carrier."
As soon as our goods leave the warehouses you will receive an email with the SHIPPING CONFIRMATION in which you will find a tracking code that can be used to check the status of your order online.
For the SHIPPING ADDRESS, please take into account the following conditions:
with Pay-pal payment we are obliged to ship the item to the address indicated by the buyer during payment with other payment methods we will ship to the address indicated in the shipping details.
In both cases the customer is required to provide a VALID TELEPHONE NUMBER, which will be communicated to the courier in case of any problems with delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for shipping.
Upon delivery of the products, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials (adhesive tape or metal straps)
Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.
Shipping cost. Below.
ITALY
Free Express Shipping = Free
Delivery in 1-2 working days from order preparation
Free Express Shipping + Cash on Delivery = €5.00 (only for Italy)
Delivery in 1-2 working days from order preparation
€5.00 will be credited on the total to be paid to the courier.
EUROPE (59 countries)
Standard Shipping // from €0.00 to €70.00 = €6.00
Free Standard Shipping // €70 and up = Free
Delivery in 3-5 working days from order preparation
REST OF THE WORLD (9 countries)
Standard Shipping // from €0.00 to €150.00 = €30.00
Worldwide Free Standard Shipping // €150.00 and up = Free
Delivery in 5-10 working days from order preparation
IMPORTANT: If you request an invoice it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the one paid, as required by law
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
RIGHT OF WITHDRAWAL & WARRANTY
In case of purchase of products or services on MECUP ITALIA, the User has the right to withdraw from the contract without indicating the reasons, within 14 calendar days. The withdrawal period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated.
To this end, you can use the model for exercising the right of withdrawal reported in the "Returns & Refunds" section of this document. The User is also free to express his choice to withdraw from the contract in any other equivalent form.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to send back the goods and deliver them to the Owner and/or to the locations indicated in the request phase, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User, the costs of the goods will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense.
The User is responsible only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Refund method
The refund will be made as soon as the return arrives at our warehouse and the products have been checked.
Credit card: The credit institution (Paypal, Stripe or others) will issue refunds within 7 working days from when you receive our confirmation email. The time it takes to view the refund depends on the institution that issued the card. You can check your refund on your account online or by contacting your credit card company.
PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.
Bank transfer & Cash on delivery: our bank will process the refund within 7 working days from when you receive our confirmation email. You can check your refund in your account online or by contacting your bank.
Alternatively, you can choose a refund via shopping voucher, without expiry limits, for orders equal to and/or greater than the refunded amount
Limitations on the right of withdrawal
Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.
The User is asked to include a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:
goods made to measure or clearly personalized;
the supply of goods which are likely to deteriorate or expire rapidly;
the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and/or other types of personalization are not permitted.
Applicability of the withdrawal clauses
The clauses that concern the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his/her business and professional activity.
Warranty
The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of the law (pursuant to art. 132 Consumer Code, it is equal to two years) from the purchase provided that it is given notification within 2 months of their discovery.
To exercise the warranty right, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product.
The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:
if repair and replacement prove impossible or excessively expensive;
if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
if the replacement or repair previously carried out has caused significant inconvenience to the User.
The User is in any case required to return defective products.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
COMPENSATION AND LIMITATION OF LIABILITY
Indemnity
The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensors, partners and employees) from any obligation or liability, including any legal costs incurred to defend themselves in court, which may arise due to damage caused to other Users or third parties, in relation to the contents uploaded online, to the violation of the law or the terms of these conditions of service.
Limitations of Liability
MECUP ITALIA and all the functions accessible through MECUP ITALIA are made available to Users, under the terms and conditions set out in the Contract, without any guarantee, explicit or implicit, that is not mandatory by law. In particular, no guarantee is provided as to the suitability of the services offered for the particular purposes intended by the User.
The use of MECUP ITALIA and the functions accessible through MECUP ITALIA is carried out by Users at their own risk and under their own responsibility.
In particular, the Owner, within the limits of applicable law, is liable for damages of a contractual and non-contractual nature towards Users and third parties exclusively by way of willful misconduct or gross negligence when these constitute an immediate and direct consequence of MECUP ITALIA's activity.
Therefore, the Owner will not be responsible for:
any losses that are not a direct consequence of the breach of the Contract by the Owner;
any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value etc.);
damages or losses resulting from interruptions or malfunctions of MECUP ITALIA due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the sphere of control of the Owner such as, by way of example and not limited to, failures or interruptions to telephone or electricity lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the supply of products, services or third-party applications ; and
incorrect or unsuitable use of MECUP ITALIA by Users or third parties.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
COMMON PROVISIONS
Service Interruption
To guarantee Users the best possible use of the Service, the Owner reserves the right to interrupt the Service due to the need for maintenance or updating of the system, informing Users through constant updates in this regard on MECUP ITALIA.
Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of MECUP ITALIA and its Services without the prior written permission of the Owner, guaranteed directly or through a specific resale program.
Privacy policy
For information on the use of personal data, Users must refer to the privacy policy of MECUP ITALIA.
Intellectual property rights
All trademarks of the Application, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear regarding MECUP ITALIA are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.
All trademarks and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos relating to third parties and the contents published by such third parties on MECUP ITALIA are and remain the exclusive property or available to said third parties and their licensors and are protected by current trademark laws and related international treaties. The Owner does not own the ownership of such intellectual property rights and can only use them within the limits and in accordance with the contracts concluded with such third parties and for the purposes outlined therein.
Age requirements
Users declare that they are adults according to the legislation applicable to them. Under no circumstances may children under the age of 13 use MECUP ITALIA.
Changes to these Terms
The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication within MECUP ITALIA.
The User who continues to use MECUP ITALIA after the publication of the changes accepts the new Terms without reservation.
Assignment of the contract
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any of the rights or obligations arising from the Terms, provided that the User's rights provided herein are not affected.
The User may not assign or transfer in any way his rights or obligations under the Terms without the written authorization of the Owner.
Communications
All communications relating to MECUP ITALIA must be sent using the contact information indicated in the Contract.
Ineffectiveness and partial nullity
If any clause of the Terms is found to be void, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected thereby and will remain fully effective.
Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of Naples in which the Owner has its registered office.
The exclusive jurisdiction of the consumer is an exception, if the law provides for it.
Code of Conduct
MP ECO SOLUTIONS SRL adheres to the code of ethics of the Italian Electronic Commerce Association available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
DISPUTE RESOLUTIONS
Online dispute resolution for consumers
The consumer resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.
The Data Controller is available to answer any questions sent via email to the email address published in this document.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
PRIVACY POLICY
Types of Data collected
Among the Personal Data collected by this Website, independently or through third parties, there are: Cookies, Usage data, email, name, surname, telephone number, country and city.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all Data requested by this Website is mandatory. If the User refuses to communicate them, it may be impossible for this Website to provide the Service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users who have doubts about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Website or by the owners of third-party services used by this Website, unless otherwise specified, has the purpose of providing the Service requested by the User, as well as to the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees that he or she has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.
Method and place of processing of the collected data
Treatment methods
The Data Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other parties involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.
Legal basis of the processing
The Owner processes Personal Data relating to the User if one of the following conditions exists:
the User has given consent for one or more specific purposes; Note: in some jurisdictions the Owner may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, until the User objects ("opt-out") to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation on the protection of Personal Data;
the processing is necessary for the execution of a contract with the User and/or the execution of pre-contractual measures;
the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
the processing is necessary for the execution of a task of public interest or for the exercise of public powers vested in the Data Controller;
the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
However, it is always possible to request the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided for by a contract or necessary to conclude a contract.
Place
The Data is processed at the Owner's operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Owner.
The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify whether one of the transfers just described takes place by examining the section of this document relating to details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.
Retention period
The Data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
Personal Data collected for purposes attributable to the legitimate interest of the Owner will be retained until such interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the User's consent, the Owner may retain the Personal Data for longer until such consent is revoked. Furthermore, the Owner may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this deadline the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
Purpose of the Processing of Collected Data
The User's Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to accounts on third party services, Statistics, Contacting the User, Interaction with social networks and external platforms, Interaction with data collection and other third parties, Payment Management, Advertising and Contact Management and sending messages.
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.
Facebook permissions required by this Website
This Website may ask for certain Facebook permissions that allow it to perform actions with the User's Facebook account and collect information, including Personal Data, from it. This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook Inc.
For more information on the following permissions, refer to the Facebook permissions documentation and Facebook's privacy policy.
The required permissions are as follows:
Basic information
The basic information of the User registered on Facebook which normally includes the following Data: id, name, image, gender and localization language and, in some cases, Facebook "Friends". If the User has made additional Data publicly available, the same will be available.
Access to activities
Provides access to the User's task list.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Access to accounts on third-party services
Contact the user
Managing contacts and sending messages
Payment management
Interaction with data collection platforms and other third parties
Interaction with social networks and external platforms
Advertising
Statistics
User Rights
Users can exercise certain rights with reference to the Data processed by the Owner.
In particular, the User has the right to:
revoke your consent at any time. The User may revoke the previously expressed consent to the processing of their Personal Data.
object to the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are set out in the section below.
access their Data. The User has the right to obtain information on the Data processed by the Owner, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User can verify the correctness of their Data and request its updating or correction.
obtain the limitation of treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case the Owner will not process the Data for any purpose other than their conservation.
obtain the cancellation or removal of your Personal Data. When certain conditions are met, the User can request the deletion of their Data by the Owner.
receive your Data or have it transferred to another owner. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain its transfer without obstacles to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.
lodge a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of public powers vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, if their Data is processed for direct marketing purposes, they can object to the processing without providing any reason. To find out whether the Owner processes data for direct marketing purposes, Users can refer to the respective sections of this document.
How to exercise your rights
To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as quickly as possible, in any case within one month.
Cookie Policy
This website uses cookies. To find out more and to view the detailed information, the User can consult the Cookie Policy.
Learn more about the treatment
Defense in court
The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be obliged to reveal the Data by order of public authorities.
Specific information
Upon request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For needs related to operation and maintenance, this Website and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Response to “Do Not Track” requests
This Website does not support “Do Not Track” requests.
To find out whether any third-party services used support them, the User is invited to consult the respective privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Owner. Please therefore consult this page regularly, referring to the date of last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Owner will collect the User's consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.
Usage Data
This is information collected automatically through this Website (also by third-party applications integrated into this Website), including: IP addresses or domain names of the computers used by the User who connects to this Website, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and details relating to the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.
User
The individual who uses this Website who, unless otherwise specified, coincides with the interested party.
Interested
The natural person to whom the Personal Data refers.
Data Controller (or Manager)
The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.
Data Controller (or Data Controller)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.
This Website (or this Application)
The hardware or software tool through which the Personal Data of Users is collected and processed.
Service
The service provided by this Website as defined in the relevant terms (if available) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to include all current member states of the European Union and the European Economic Area.
Cookies
Small portion of data stored within the User's device.
Legal references
This privacy information is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy applies exclusively to this Website.
Visit the complete Privacy Policy
-
Data Controller
MP ECO SOLUTIONS SRL
Via Benedetto Croce 18
80040 Terzigno (NA)
VAT number: IT09604541210
PEC: ecocostruzionisrl10@legalmail.it
SDI: KRRH6B9Owner's email address: mecupitalia@gmail.com
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
INTRODUCTION
This document constitutes a legal agreement between you, as a User, and the company that manages MECUP ITALIA and regulates your use of the website and, in any case, the use of the services provided. “Legal Agreement” means that the terms of such agreement, once accepted by you, are binding on you.
For simplicity, “User,” “you,” “your,” and similar terms, whether singular or plural, refer to you, the User. “We”, “our” and similar terms refer to the company that owns and operates MECUP ITALIA. “MECUP ITALIA” refers to this site and/or application. “Agreement” refers to this document, as amended from time to time. The Contract is concluded in Italian. Other definitions can be found in the “Definitions” section at the bottom of this Agreement.
Acceptance of the Contract
In order to use MECUP ITALIA, you must carefully read and accept the Contract by clicking on the specific acceptance button. If you do not accept the Agreement you will not be able to use the Service.
Contents of MECUP ITALIA and prohibited use
The contents available on MECUP ITALIA are protected by copyright law and other international laws and treaties protecting intellectual property rights and, unless otherwise specified, their use is permitted to Users exclusively within the limits specified in this document. clause.
The Owner grants the User, for the entire duration of the Contract, a personal, non-transferable and non-exclusive license, for exclusive personal and never commercial purposes and limited to the device used by the User for the use of such contents.
Therefore, the User is expressly prohibited from copying and/or downloading and/or sharing (except within the limits illustrated below), modifying, publishing, transmitting, selling, sublicensing, processing, transferring/assigning to third parties or creating derivative works. in any way from the contents, including those of third parties, available on ESPREZ, nor allow third parties to do so through the User or his device, even without his knowledge.
Where expressly indicated on MECUP ITALIA, the User, for mere personal use, may be authorized to download and/or copy and/or share some contents made available on MECUP ITALIA, provided that he faithfully reports all copyright and other indications information provided by the Owner.
Content provided by third parties
The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on MECUP ITALIA. The Owner is not responsible for such contents and their accessibility.
User Provided Content
Users are responsible for their own and third-party content that they share on MECUP ITALIA, through their uploading, insertion of content or in any other way. Users indemnify the Owner from any liability in relation to the illicit dissemination of third party content or the use of MECUP ITALIA in ways contrary to the law.
The Owner does not carry out any type of moderation of the contents published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to contents deemed offensive or illicit.
In particular, the Owner may suspend or interrupt the display of contents in the event that:
complaints are received from other Users;
receives a report of infringement of intellectual property rights;
believes it is necessary to do so in anticipation of, or as a result of, legal action;
such action is requested by public authorities; or
believes that such content, remaining accessible through ESPREZ, could put Users, third parties, the availability of the Service and/or the Owner himself at risk.
Rights to content provided by Users
The only rights granted to the Owner in relation to the contents provided by Users are those necessary for the operation and maintenance of MECUP ITALIA.
Unless otherwise established, by sending, publishing or viewing content on or through MECUP ITALIA, the User grants the Owner and other Users a license without territorial limits, non-exclusive, free of charge and with the right to sublicense, to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any media or distribution method now available or later developed.
Services provided by third parties
Users can use services or contents included in MECUP ITALIA provided by third parties, but must first have read the terms and conditions of such third parties and accepted them. Under no circumstances can the Owner be held responsible in relation to the correct functioning or availability, or both, of services provided by third parties.
Use not permitted
The Service must be used in accordance with the Terms.
Users cannot:
reverse engineer, decompile, disassemble, modify or create derivative works based on MECUP ITALIA or any portion thereof;
circumvent the IT systems used by MECUP ITALIA or its licensors to protect the content accessible through it;
copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by MECUP ITALIA;
use any robot, spider, search and/or site retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of MECUP ITALIA or its contents;
rent, license or sublicense MECUP ITALIA;
defame, abuse, harass, threaten, threaten or otherwise violate the rights of others;
disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
illicitly take possession of the account used by another User;
register or use the Service in order to approach Users to promote, sell or advertise in any way products or services of any kind through MECUP ITALIA;
use MECUP ITALIA in any other improper way that violates the Terms.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
CONDITIONS OF SALE
Purchase procedure
Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance of the Owner.
The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the Owner will refund the price and shipping costs incurred by the User.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
PAYMENTS
ESPREZ uses third-party tools for payment processing and does not in any way come into contact with payment data – such as credit card data – provided.
Any costs for managing unacceptable User payments will be charged to the User.
1 The products offered for sale by MECUP ITALIA are solely those present on the MECUPITALIA .IT website at the time the Order is placed, as described in the relevant information sheets.
2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but may differ, for example. by color and size (also based on the browser and monitor used to access the Site and view the images).
3 To place an Order, the Customer must complete the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also request MECUP ITALIA, where desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.
4 The correct receipt of the Order is confirmed by MECUP ITALIA by means of a response via e-mail, sent to the e-mail address communicated by the Customer.
This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the Customer can verify the same and possibly communicate the necessary corrections of incorrect data without delay.
The following forms of payment are accepted by MECUP ITALIA:
Credit card
When purchasing, customers enter their credit card details into a secure electronic banking system, powered by Stripe.
It is possible to make purchases via Visa, Mastercard, American Express, Apple Pay
All orders will be processed 48 hours after payment, so that the service provided by Stripe can proceed with the verification of payment and card ownership to avoid unauthorized, fraudulent or purchases that do not respond to Stripe's anti-fraud systems.
Please visit https://stripe.com/it/legal for more information.
Credit card security
All transactions are processed via a secure server directly on the suppliers' servers, guaranteeing MECUP ITALIA customers maximum data protection.
MECUP ITALIA Customer Service operators are in no way authorized to request or accept credit card numbers and/or validity details of the same.
In order to guarantee greater protection on purchases made in e-commerce, MECUP ITALIA recommends its customers to join the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which they can make their purchases in complete safety.
For more information please visit www.visa.com or www.mastercard.com
Credit card charges
If existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly. The credit card used will be charged at the time of purchase even if you pre-order although such items will ship later in the season.
Bank transfer
By choosing payment via bank transfer, at the conclusion of the order the customer automatically receives a confirmation email containing the MECUP ITALIA bank details, following which the goods are set aside awaiting the arrival of the bank transfer on the account.
The customer is required to send a copy of the payment via email within 48 hours of receiving the order confirmation.
If within this period MECUP ITALIA does not receive a copy of the payment, it will cancel the order.
We will ship the order when the transfer has reached our bank account and as soon as the goods are available in our warehouse.
(Service only for European Union countries)
Mark
In case of purchase with cash on delivery, it is advisable to correctly verify the shipping address with the relevant details of house number, postcode and any fractions in order to speed up delivery and avoid unpleasant storage in the warehouse. We also invite you to have the exact cash amount at the time of delivery of the overall total of your order, in order to complete the transaction quickly and efficiently.
The cost of the cash on delivery is equal to €5.00 of the total to be paid to the courier.
(Exclusive service only for Italian territory)
Paypal
By choosing the Paypal payment method the customer can pay directly via his Paypal account. MECUP ITALIA reserves the right to ship the goods only to the address indicated on the account verified by Paypal.
New Customers
We would like to remind our new customers that MECUPITALIA .IT can ask their bank or Paypal to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in shipping the order. MECUP ITALIA reserves the right to ship the order only to the billing address.
Retention of title
Until full payment of the price of the products ordered, the products remain the property of the Owner or of the respective Owners and/or suppliers of the same.
Execution of the Order
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the product ordered. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
SHIPPING
The products purchased will be managed within 48 hours of the order date and will be produced at the time of the order. They will subsequently be delivered to the address indicated by the Customer in the Order within (24/48h) of the preparation of the order by our Suppliers or by MECUP ITALIA itself, at the cost specifically indicated on the Site before sending the Order. MECUP ITALIA reserves the right to accept or not accept deliveries requested outside Italian or European borders.
Being exclusively artisanal,
MECUP ITALIA undertakes that its suppliers undertake to ensure that production is quick and precise.
In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary.
The place of origin of the shipment depends on the registered office and/or warehouses of our suppliers at the time of the order.
With regards to deliveries requested in countries not belonging to the European Union, any import customs costs will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.
Delivery times indicated by
MECUP ITALIA must be considered as purely indicative and a delay with respect to the same, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.
MECUP ITALIA ships all over the world via UPS, BRT, DPD, TNT, GLS and SDA-EMS couriers based on the country of destination and the appointed supplier.
“In the event that the carrier has been chosen by you outside of those proposed during the purchase phase, the risk of damage and destruction of the Products is transferred to you already at the moment of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute must be raised directly by you against the carrier."
As soon as our goods leave the warehouses you will receive an email with the SHIPPING CONFIRMATION in which you will find a tracking code that can be used to check the status of your order online.
For the SHIPPING ADDRESS, please take into account the following conditions:
with Pay-pal payment we are obliged to ship the item to the address indicated by the buyer during payment with other payment methods we will ship to the address indicated in the shipping details.
In both cases the customer is required to provide a VALID TELEPHONE NUMBER, which will be communicated to the courier in case of any problems with delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for shipping.
Upon delivery of the products, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials (adhesive tape or metal straps)
Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.
Shipping cost. Below.
ITALY
Free Express Shipping = Free
Delivery in 1-2 working days from order preparation
Free Express Shipping + Cash on Delivery = €5.00 (only for Italy)
Delivery in 1-2 working days from order preparation
€5.00 will be credited on the total to be paid to the courier.
EUROPE (59 countries)
Standard Shipping // from €0.00 to €70.00 = €6.00
Free Standard Shipping // €70 and up = Free
Delivery in 3-5 working days from order preparation
REST OF THE WORLD (9 countries)
Standard Shipping // from €0.00 to €150.00 = €30.00
Worldwide Free Standard Shipping // €150.00 and up = Free
Delivery in 5-10 working days from order preparation
IMPORTANT: If you request an invoice it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the one paid, as required by law
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
RIGHT OF WITHDRAWAL & WARRANTY
In case of purchase of products or services on MECUP ITALIA, the User has the right to withdraw from the contract without indicating the reasons, within 14 calendar days. The withdrawal period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated.
To this end, you can use the model for exercising the right of withdrawal reported in the "Returns & Refunds" section of this document. The User is also free to express his choice to withdraw from the contract in any other equivalent form.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to send back the goods and deliver them to the Owner and/or to the locations indicated in the request phase, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods will be borne by the User, the costs of the goods will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense.
The User is responsible only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Refund method
The refund will be made as soon as the return arrives at our warehouse and the products have been checked.
Credit card: The credit institution (Paypal, Stripe or others) will issue refunds within 7 working days from when you receive our confirmation email. The time it takes to view the refund depends on the institution that issued the card. You can check your refund on your account online or by contacting your credit card company.
PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.
Bank transfer & Cash on delivery: our bank will process the refund within 7 working days from when you receive our confirmation email. You can check your refund in your account online or by contacting your bank.
Alternatively, you can choose a refund via shopping voucher, without expiry limits, for orders equal to and/or greater than the refunded amount
Limitations on the right of withdrawal
Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.
The User is asked to include a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:
goods made to measure or clearly personalized;
the supply of goods which are likely to deteriorate or expire rapidly;
the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and/or other types of personalization are not permitted.
Applicability of the withdrawal clauses
The clauses that concern the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his/her business and professional activity.
Warranty
The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of the law (pursuant to art. 132 Consumer Code, it is equal to two years) from the purchase provided that it is given notification within 2 months of their discovery.
To exercise the warranty right, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product.
The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:
if repair and replacement prove impossible or excessively expensive;
if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
if the replacement or repair previously carried out has caused significant inconvenience to the User.
The User is in any case required to return defective products.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
COMPENSATION AND LIMITATION OF LIABILITY
Indemnity
The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensors, partners and employees) from any obligation or liability, including any legal costs incurred to defend themselves in court, which may arise due to damage caused to other Users or third parties, in relation to the contents uploaded online, to the violation of the law or the terms of these conditions of service.
Limitations of Liability
MECUP ITALIA and all the functions accessible through MECUP ITALIA are made available to Users, under the terms and conditions set out in the Contract, without any guarantee, explicit or implicit, that is not mandatory by law. In particular, no guarantee is provided as to the suitability of the services offered for the particular purposes intended by the User.
The use of MECUP ITALIA and the functions accessible through MECUP ITALIA is carried out by Users at their own risk and under their own responsibility.
In particular, the Owner, within the limits of applicable law, is liable for damages of a contractual and non-contractual nature towards Users and third parties exclusively by way of willful misconduct or gross negligence when these constitute an immediate and direct consequence of MECUP ITALIA's activity.
Therefore, the Owner will not be responsible for:
any losses that are not a direct consequence of the breach of the Contract by the Owner;
any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value etc.);
damages or losses resulting from interruptions or malfunctions of MECUP ITALIA due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the sphere of control of the Owner such as, by way of example and not limited to, failures or interruptions to telephone or electricity lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the supply of products, services or third-party applications ; and
incorrect or unsuitable use of MECUP ITALIA by Users or third parties.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
COMMON PROVISIONS
Service Interruption
To guarantee Users the best possible use of the Service, the Owner reserves the right to interrupt the Service due to the need for maintenance or updating of the system, informing Users through constant updates in this regard on MECUP ITALIA.
Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of MECUP ITALIA and its Services without the prior written permission of the Owner, guaranteed directly or through a specific resale program.
Privacy policy
For information on the use of personal data, Users must refer to the privacy policy of MECUP ITALIA.
Intellectual property rights
All trademarks of the Application, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear regarding MECUP ITALIA are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.
All trademarks and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos relating to third parties and the contents published by such third parties on MECUP ITALIA are and remain the exclusive property or available to said third parties and their licensors and are protected by current trademark laws and related international treaties. The Owner does not own the ownership of such intellectual property rights and can only use them within the limits and in accordance with the contracts concluded with such third parties and for the purposes outlined therein.
Age requirements
Users declare that they are adults according to the legislation applicable to them. Under no circumstances may children under the age of 13 use MECUP ITALIA.
Changes to these Terms
The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication within MECUP ITALIA.
The User who continues to use MECUP ITALIA after the publication of the changes accepts the new Terms without reservation.
Assignment of the contract
The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any of the rights or obligations arising from the Terms, provided that the User's rights provided herein are not affected.
The User may not assign or transfer in any way his rights or obligations under the Terms without the written authorization of the Owner.
Communications
All communications relating to MECUP ITALIA must be sent using the contact information indicated in the Contract.
Ineffectiveness and partial nullity
If any clause of the Terms is found to be void, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected thereby and will remain fully effective.
Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of Naples in which the Owner has its registered office.
The exclusive jurisdiction of the consumer is an exception, if the law provides for it.
Code of Conduct
MP ECO SOLUTIONS SRL adheres to the code of ethics of the Italian Electronic Commerce Association available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
DISPUTE RESOLUTIONS
Online dispute resolution for consumers
The consumer resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.
The Data Controller is available to answer any questions sent via email to the email address published in this document.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ::::::::::::::::::::::::::::::::::::::::::
PRIVACY POLICY
Types of Data collected
Among the Personal Data collected by this Website, independently or through third parties, there are: Cookies, Usage data, email, name, surname, telephone number, country and city.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all Data requested by this Website is mandatory. If the User refuses to communicate them, it may be impossible for this Website to provide the Service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users who have doubts about which Data is mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Website or by the owners of third-party services used by this Website, unless otherwise specified, has the purpose of providing the Service requested by the User, as well as to the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees that he or she has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.
Method and place of processing of the collected data
Treatment methods
The Data Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other parties involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.
Legal basis of the processing
The Owner processes Personal Data relating to the User if one of the following conditions exists:
the User has given consent for one or more specific purposes; Note: in some jurisdictions the Owner may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, until the User objects ("opt-out") to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation on the protection of Personal Data;
the processing is necessary for the execution of a contract with the User and/or the execution of pre-contractual measures;
the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
the processing is necessary for the execution of a task of public interest or for the exercise of public powers vested in the Data Controller;
the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
However, it is always possible to request the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided for by a contract or necessary to conclude a contract.
Place
The Data is processed at the Owner's operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Owner.
The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis of the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify whether one of the transfers just described takes place by examining the section of this document relating to details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.
Retention period
The Data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
Personal Data collected for purposes attributable to the legitimate interest of the Owner will be retained until such interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the User's consent, the Owner may retain the Personal Data for longer until such consent is revoked. Furthermore, the Owner may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this deadline the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
Purpose of the Processing of Collected Data
The User's Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to accounts on third party services, Statistics, Contacting the User, Interaction with social networks and external platforms, Interaction with data collection and other third parties, Payment Management, Advertising and Contact Management and sending messages.
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.
Facebook permissions required by this Website
This Website may ask for certain Facebook permissions that allow it to perform actions with the User's Facebook account and collect information, including Personal Data, from it. This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook Inc.
For more information on the following permissions, refer to the Facebook permissions documentation and Facebook's privacy policy.
The required permissions are as follows:
Basic information
The basic information of the User registered on Facebook which normally includes the following Data: id, name, image, gender and localization language and, in some cases, Facebook "Friends". If the User has made additional Data publicly available, the same will be available.
Access to activities
Provides access to the User's task list.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Access to accounts on third-party services
Contact the user
Managing contacts and sending messages
Payment management
Interaction with data collection platforms and other third parties
Interaction with social networks and external platforms
Advertising
Statistics
User Rights
Users can exercise certain rights with reference to the Data processed by the Owner.
In particular, the User has the right to:
revoke your consent at any time. The User may revoke the previously expressed consent to the processing of their Personal Data.
object to the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are set out in the section below.
access their Data. The User has the right to obtain information on the Data processed by the Owner, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User can verify the correctness of their Data and request its updating or correction.
obtain the limitation of treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case the Owner will not process the Data for any purpose other than their conservation.
obtain the cancellation or removal of your Personal Data. When certain conditions are met, the User can request the deletion of their Data by the Owner.
receive your Data or have it transferred to another owner. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain its transfer without obstacles to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.
lodge a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of public powers vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, if their Data is processed for direct marketing purposes, they can object to the processing without providing any reason. To find out whether the Owner processes data for direct marketing purposes, Users can refer to the respective sections of this document.
How to exercise your rights
To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as quickly as possible, in any case within one month.
Cookie Policy
This website uses cookies. To find out more and to view the detailed information, the User can consult the Cookie Policy.
Learn more about the treatment
Defense in court
The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be obliged to reveal the Data by order of public authorities.
Specific information
Upon request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For needs related to operation and maintenance, this Website and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Response to “Do Not Track” requests
This Website does not support “Do Not Track” requests.
To find out whether any third-party services used support them, the User is invited to consult the respective privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Website as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Owner. Please therefore consult this page regularly, referring to the date of last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Owner will collect the User's consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.
Usage Data
This is information collected automatically through this Website (also by third-party applications integrated into this Website), including: IP addresses or domain names of the computers used by the User who connects to this Website, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc. .) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and details relating to the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.
User
The individual who uses this Website who, unless otherwise specified, coincides with the interested party.
Interested
The natural person to whom the Personal Data refers.
Data Controller (or Manager)
The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.
Data Controller (or Data Controller)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including security measures relating to the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.
This Website (or this Application)
The hardware or software tool through which the Personal Data of Users is collected and processed.
Service
The service provided by this Website as defined in the relevant terms (if available) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to include all current member states of the European Union and the European Economic Area.
Cookies
Small portion of data stored within the User's device.
Legal references
This privacy information is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy applies exclusively to this Website.
Visit the complete Privacy Policy